Refund Policy

At The Flash Collective LLC, we understand that plans can change. Please review our refund policy carefully before booking.

Deposits & Payments

• A $100 non-refundable deposit is required at the time of booking to secure your event date and time.
• The deposit will be applied toward your total balance.
• Full payment is due one (1) week prior to the event date.

Cancellations

• The $100 deposit is non-refundable under all circumstances, including event cancellation.
• If the event is canceled within 7 days of the event, no refunds will be issued for any payments made.
• Cancellations made more than 7 days prior to the event may be eligible for a partial refund of amounts paid beyond the deposit.

Rescheduling
• We are happy to accommodate one reschedule request, subject to availability.
• If the new date is available, your deposit may be transferred to the rescheduled event.
• If we are unavailable for the new date, the deposit remains non-refundable.

No-Shows & Early Endings
• No refunds will be issued for no-shows or events that end early for any reason outside of our control.

Weather & Force Majeure
• For outdoor events, refunds will not be issued due to weather conditions. We recommend having a backup indoor location when possible.
• In the rare event that we must cancel due to circumstances beyond our control (equipment failure, severe weather, emergency, etc.), a full refund including the deposit will be issued.

Damage or Misuse
• Clients are responsible for any damage caused to the photo booth or equipment due to misuse or negligence. Repair or replacement costs may be charged accordingly.